@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600&display=swap";*{margin:0;padding:0;box-sizing:border-box}:root{--bg-primary: #f0f2f5;--bg-secondary: #ffffff;--bg-hover: #e9edef;--bg-active: #d9dbdf;--border: #d1d7db;--text-primary: #111b21;--text-secondary: #667781;--accent: #00a884;--accent-hover: #06cf9c;--bubble-in: #ffffff;--bubble-out: #d9fdd3;--danger: #ea4335}[data-theme=dark]{--bg-primary: #0b141a;--bg-secondary: #111b21;--bg-hover: #1f2c33;--bg-active: #2a3942;--border: #24333b;--text-primary: #e9edef;--text-secondary: #8696a0;--accent: #00a884;--accent-hover: #06cf9c;--bubble-in: #1f2c33;--bubble-out: #005c4b;--danger: #ea4335}html,body,#root{min-height:100%;background:var(--bg-primary);color:var(--text-primary);font-family:Inter,system-ui,-apple-system,sans-serif;font-size:14px}.app-layout{display:flex;height:100vh}.sidebar{width:380px;border-right:1px solid var(--border);display:flex;flex-direction:column;background:var(--bg-secondary)}.sidebar-header{padding:16px;border-bottom:1px solid var(--border)}.sidebar-header h1{font-size:18px;font-weight:600;letter-spacing:-.3px}.sidebar-header p{font-size:12px;color:var(--text-secondary);margin-top:2px}:root{--ob-bg: #f8fafc;--ob-card-bg: #ffffff;--ob-border: #e2e8f0;--ob-text-primary: #0f172a;--ob-text-secondary: #475569;--ob-accent: #00a884;--ob-accent-hover: #008f72;--ob-input-bg: #f1f5f9;--ob-shadow: 0 20px 25px -5px rgba(0, 0, 0, .1), 0 10px 10px -5px rgba(0, 0, 0, .04);--ob-label: #00a884}[data-theme=dark]{--ob-bg: #0b141a;--ob-card-bg: #111b21;--ob-border: rgba(134, 150, 160, .15);--ob-text-primary: #e9edef;--ob-text-secondary: #8696a1;--ob-accent: #00a884;--ob-accent-hover: #008f72;--ob-input-bg: #2a3942;--ob-shadow: 0 12px 48px rgba(0, 0, 0, .5);--ob-label: #00a884}.search-box{padding:8px 12px}.search-box input{width:100%;padding:10px 14px;border-radius:10px;border:none;background:var(--bg-primary);color:var(--text-primary);font-size:13px;outline:none;transition:box-shadow .2s}.search-box input:focus{box-shadow:0 0 0 2px var(--accent)}.conversation-list{flex:1;overflow-y:auto}.conversation-item{padding:14px 16px;cursor:pointer;border-bottom:1px solid rgba(36,51,59,.5);transition:background .15s}.conversation-item:hover{background:var(--bg-hover)}.conversation-item.active{background:var(--bg-active)}.conversation-item .title{font-size:14px;font-weight:500}.conversation-item .meta{display:flex;justify-content:space-between;align-items:center;margin-top:4px}.conversation-item .preview{font-size:12px;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:220px}.conversation-item .time{font-size:11px;color:var(--text-secondary)}.conversation-item .badge{display:inline-block;padding:2px 8px;border-radius:10px;font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.5px}.badge-open{background:var(--accent);color:#fff}.badge-closed{background:#3a3a3a;color:#999}.chat-area{flex:1;display:flex;flex-direction:column;background:var(--bg-primary);overflow:hidden}.chat-header{height:85px;padding:0 20px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;background:var(--bg-secondary);flex-shrink:0}.icon-btn{background:none;border:none;cursor:pointer;font-size:1.1em;opacity:.6;transition:opacity .2s}.icon-btn:hover{opacity:1}.chat-header .info h2{font-size:15px;font-weight:500}.chat-header .info p{font-size:12px;color:var(--text-secondary);margin-top:2px}.chat-messages{flex:1;overflow-y:auto;padding:25px;display:flex;flex-direction:column;gap:12px;background-color:var(--bg-primary);background-image:radial-gradient(var(--border) .5px,transparent .5px);background-size:20px 20px;position:relative}.chat-messages::-webkit-scrollbar{width:6px}.chat-messages::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}::-webkit-scrollbar{width:6px}::-webkit-scrollbar-thumb{background:var(--border);border-radius:6px}::-webkit-scrollbar-track{background:transparent}.bubble-row{display:flex;animation:fadeIn .25s ease-out}.bubble-row.in{justify-content:flex-start}.bubble-row.out{justify-content:flex-end}.bubble{max-width:80%;padding:12px 16px;border-radius:16px;position:relative;line-height:1.6;box-shadow:0 2px 5px #0000001a;transition:transform .2s ease;font-size:.95rem}.bubble:hover{transform:translateY(-1px);box-shadow:0 4px 10px #00000026}.bubble-row.in .bubble{background:var(--bubble-in);color:var(--text-primary);border-bottom-left-radius:4px;border:1px solid var(--border)}.bubble-row.out .bubble{background:var(--bubble-out);color:var(--text-primary);border-bottom-right-radius:4px;box-shadow:0 2px 4px #0000001a}[data-theme=dark] .bubble-row.out .bubble{color:var(--text-primary)}.bubble-row.internal .bubble{background:#fff9db;border:1px solid #fcc419;color:#444;align-self:center;max-width:90%;border-radius:12px;font-style:italic;box-shadow:0 2px 8px #fcc41933}.bubble .sender{font-size:11px;font-weight:600;color:var(--accent);margin-bottom:2px}.bubble .text{font-size:14px;white-space:pre-wrap;word-break:break-word}.bubble .timestamp{font-size:10px;color:var(--text-secondary);text-align:right;margin-top:4px}.chat-input-bar{padding:10px 20px;border-top:1px solid var(--border);display:flex;align-items:center;gap:10px;background:var(--bg-secondary)}.chat-input-bar input{flex:1;padding:10px 16px;border-radius:10px;border:none;background:var(--bg-primary);color:var(--text-primary);font-size:14px;outline:none;transition:all .2s;height:40px}.chat-input-bar input:focus{box-shadow:0 0 0 2px var(--accent)}.btn{padding:0 18px;height:40px;border-radius:10px;border:none;cursor:pointer;font-size:13px;font-weight:500;transition:all .15s;display:flex;align-items:center;justify-content:center}.btn-primary{background:var(--accent);color:#fff}.btn-primary:hover{background:var(--accent-hover)}.btn-ghost{background:transparent;color:var(--text-secondary);border:1px solid var(--border)}.btn-ghost:hover{background:var(--bg-hover);color:var(--text-primary)}.login-container{display:flex;align-items:center;justify-content:center;height:100vh;background:var(--bg-primary)}.login-card{background:var(--bg-secondary);border:1px solid var(--border);border-radius:16px;padding:40px;width:400px;box-shadow:0 8px 32px #0006}.login-card h1{font-size:24px;font-weight:600;margin-bottom:6px}.login-card p{font-size:13px;color:var(--text-secondary);margin-bottom:28px}.login-card .field{margin-bottom:16px}.login-card label{display:block;font-size:12px;color:var(--text-secondary);margin-bottom:6px;font-weight:500}.login-card input{width:100%;padding:12px 14px;border-radius:10px;border:1px solid var(--border);background:var(--bg-primary);color:var(--text-primary);font-size:14px;outline:none;transition:border-color .2s}.login-card input:focus{border-color:var(--accent)}.login-card .error{color:var(--danger);font-size:13px;margin-bottom:12px}.login-card .btn-primary{width:100%;padding:14px;font-size:15px;margin-top:8px}.empty-state{flex:1;display:flex;align-items:center;justify-content:center;flex-direction:column;color:var(--text-secondary);gap:8px}.empty-state .icon{font-size:48px;opacity:.3}.unread-badge{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--accent);color:#fff;font-size:11px;font-weight:600}.sidebar-main{width:72px;display:flex;flex-direction:column;align-items:center;padding:15px 0;background:var(--bg-secondary);border-right:1px solid var(--border);flex-shrink:0;overflow-y:auto;scrollbar-width:none}.sidebar-main::-webkit-scrollbar{display:none}.sidebar-main .brand{margin-bottom:40px;font-size:1.5rem}.sidebar-main .nav-items{display:flex;flex-direction:column;gap:12px;flex:1}.sidebar-main .footer-items{display:flex;flex-direction:column;gap:20px}.profile-selection{cursor:pointer;transition:transform .2s}.profile-selection:hover{transform:scale(1.1)}.sidebar-avatar{width:44px;height:44px;border-radius:50%;object-fit:cover;border:2px solid var(--accent)}.sidebar-avatar-placeholder{width:44px;height:44px;border-radius:50%;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:1.2rem;margin:0 auto}.nav-icon-wrapper{cursor:pointer;padding:10px;border-radius:8px;display:flex;align-items:center;justify-content:center;color:var(--text-secondary);transition:all .2s;border-left:3px solid transparent}.nav-icon-wrapper:hover{background:var(--bg-hover);color:var(--text-primary)}.nav-icon-wrapper.active{background:#00a88433;border-left-color:var(--accent);color:var(--accent)}.conversation-list-panel{width:350px;border-right:1px solid var(--border);display:flex;flex-direction:column;background:var(--bg-primary);flex-shrink:0}.settings-page{padding:32px 40px;max-width:1300px;margin:0 auto;width:100%}.card-hover:hover{border-color:var(--accent)!important;transform:translateY(-2px);box-shadow:0 4px 12px #0000004d}.table-row-hover:hover{background:var(--bg-hover)!important}.settings-input:hover{border-color:calc(var(--accent) - 40%)}.settings-input:focus{border-color:var(--accent)!important;box-shadow:0 0 0 3px #00a88426!important;outline:none}@keyframes fadeIn{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.mobile-back-btn{display:none}@media (max-width: 768px){.app-layout{flex-direction:row}.sidebar-main{width:65px!important;height:100vh!important;flex-direction:column!important;padding:15px 0!important;border-right:1px solid var(--border);border-top:none!important;order:0!important;justify-content:flex-start!important;overflow-y:auto!important}.sidebar-main::-webkit-scrollbar{display:none}.sidebar-main .brand{display:block!important;font-size:1.2rem;margin-bottom:30px}.sidebar-main .footer-items{display:flex!important}.sidebar-main .profile-selection{margin-bottom:20px!important}.sidebar-avatar,.sidebar-avatar-placeholder{width:38px;height:38px;font-size:1rem}.sidebar-main .nav-items{flex-direction:column!important;gap:12px!important;width:100%!important;padding-right:0!important}.nav-icon-wrapper{padding:10px!important;border-left:3px solid transparent!important;border-bottom:none!important}.nav-icon-wrapper.active{border-left-color:var(--accent)!important;border-bottom-color:transparent!important;background:#00a88433!important}.app-layout.is-chat .conversation-list-panel{display:flex;width:calc(100% - 65px)!important;height:100vh!important;border-right:none;order:1}.app-layout.is-chat .chat-area{display:none;order:2}.app-layout.not-chat .conversation-list-panel{display:none}.app-layout.not-chat .chat-area{display:flex;flex-direction:column!important;width:calc(100vw - 65px)!important;height:100vh;order:2;overflow-x:hidden!important}.app-layout.is-chat.mobile-detail-open .sidebar-main,.app-layout.is-chat.mobile-detail-open .conversation-list-panel{display:none!important}.app-layout.is-chat.mobile-detail-open .chat-area{display:flex!important;flex-direction:column!important;width:100vw!important;height:100vh!important;overflow-x:hidden!important}.chat-header{flex-wrap:wrap;padding:10px;gap:8px}.chat-header .actions{width:100%;overflow-x:auto;padding-bottom:2px}.chat-input-bar{padding:8px;gap:6px}.chat-input-bar input{min-width:0}.settings-page{padding:16px 10px!important}.app-layout.not-chat .chat-area>div{padding:15px 10px!important}.mobile-back-btn{display:block;background:none;border:none;font-size:20px;color:var(--text-primary);cursor:pointer;margin-right:12px;padding:4px}.bubble{max-width:85%}.ticket-item-row{flex-wrap:wrap;gap:8px!important}.ticket-item-row>div:nth-child(3),.ticket-item-row>div:nth-child(4){min-width:auto!important;text-align:left!important}}@media (max-width: 768px){.onboarding-split{flex-direction:column!important}.onboarding-left,.onboarding-right{min-width:100%!important;max-width:100%!important}.onboarding-card{margin:10px!important;padding:20px!important;max-height:none!important}.onboarding-container .card{padding:1.5rem}.onboarding-container{align-items:flex-start!important;padding-top:20px!important;padding-bottom:40px!important}.onboarding-row{flex-direction:column!important}.progress-label{display:none!important}}.onboarding-container{--text-primary: var(--ob-text-primary);--text-secondary: var(--ob-text-secondary);--bg-primary: var(--ob-input-bg);--bg-secondary: var(--ob-card-bg);--border: var(--ob-border);--accent: var(--ob-accent);min-height:100vh;background-color:var(--ob-bg);display:flex;justify-content:center;align-items:center;padding:40px 20px;font-family:Inter,system-ui,-apple-system,sans-serif;transition:background-color .3s ease}.onboarding-btn-back{background:transparent;border:1px solid var(--border);color:var(--text-secondary);padding:10px 24px;border-radius:10px;font-size:14px;font-weight:500;cursor:pointer;transition:all .2s;display:flex;align-items:center;gap:8px}.onboarding-btn-back:hover{border-color:var(--text-secondary);color:var(--text-primary);background:#ffffff0d}.onboarding-card{background-color:var(--ob-card-bg);width:100%;max-width:960px;border-radius:24px;box-shadow:var(--ob-shadow);padding:48px;position:relative;overflow:hidden;border:1px solid var(--ob-border);animation:fadeIn .8s cubic-bezier(.16,1,.3,1);transition:background-color .3s ease,border-color .3s ease,box-shadow .3s ease}.theme-toggle-ob{position:absolute;top:24px;right:24px;background:var(--ob-input-bg);border:1px solid var(--ob-border);width:40px;height:40px;border-radius:12px;display:flex;align-items:center;justify-content:center;cursor:pointer;color:var(--ob-text-primary);transition:all .2s ease;z-index:10}.theme-toggle-ob:hover{transform:scale(1.05);background:var(--ob-border)}.onboarding-label{display:block;font-size:.85rem;font-weight:600;color:var(--ob-label);margin-bottom:8px;letter-spacing:.5px}.onboarding-input-group input{width:100%;background-color:var(--ob-input-bg);border:1.5px solid var(--ob-border);border-radius:12px;padding:12px 16px;color:var(--ob-text-primary);font-size:1rem;transition:all .2s cubic-bezier(.4,0,.2,1)}.onboarding-progress{display:flex;align-items:center;justify-content:center;gap:0;margin-bottom:36px}.progress-step{display:flex;align-items:center;gap:8px}.progress-dot{width:32px;height:32px;border-radius:50%;background:var(--bg-primary);border:2px solid var(--border);display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:600;color:var(--text-secondary);transition:all .3s;flex-shrink:0}.progress-step.active .progress-dot{border-color:var(--accent);color:var(--accent);background:#00a8841a}.progress-step.done .progress-dot{border-color:var(--accent);background:var(--accent);color:#fff}.progress-label{font-size:12px;color:var(--text-secondary);font-weight:500;white-space:nowrap}.progress-step.active .progress-label{color:var(--accent)}.progress-line{width:40px;height:2px;background:var(--border);margin:0 8px;flex-shrink:0}.progress-step.done+.progress-step .progress-line,.progress-step.done .progress-line{background:var(--accent)}.onboarding-split{display:flex;gap:40px}.onboarding-left{flex:0 0 320px;padding-right:20px}.onboarding-right{flex:1;min-width:0}.onboarding-icon-circle{width:56px;height:56px;border-radius:16px;background:#00a88426;color:var(--accent);display:flex;align-items:center;justify-content:center;margin-bottom:20px}.onboarding-icon-circle.success{background:#00a88433;animation:pulse 2s infinite}@keyframes pulse{0%,to{transform:scale(1)}50%{transform:scale(1.05)}}.onboarding-left h2{font-size:22px;font-weight:700;margin-bottom:12px;line-height:1.3;color:var(--text-primary)}.onboarding-left p{font-size:14px;color:var(--text-secondary);line-height:1.6}.onboarding-support-text{margin-top:12px;font-size:13px;color:var(--text-secondary);opacity:.8}body.light-theme .onboarding-support-text{opacity:1}.onboarding-benefits{list-style:none;margin-top:20px;display:flex;flex-direction:column;gap:10px}.onboarding-benefits li{display:flex;align-items:center;gap:10px;font-size:13px;color:var(--text-secondary)}.onboarding-benefits li svg{color:var(--accent);flex-shrink:0}.onboarding-right h3{font-size:14px;font-weight:700;margin-bottom:16px;display:flex;align-items:center;gap:8px;color:var(--text-primary)}.onboarding-right .field{margin-bottom:14px;flex:1}.onboarding-right label{display:block;font-size:12px;color:var(--text-secondary);margin-bottom:5px;font-weight:500}.onboarding-right input{width:100%;padding:10px 14px;border-radius:10px;border:1px solid var(--border);background:var(--bg-primary);color:var(--text-primary);font-size:14px;outline:none;transition:border-color .2s}.onboarding-right input:focus{border-color:var(--accent);box-shadow:0 0 0 3px #00a88426}body.light-theme .onboarding-right input{border-color:#cbd5e1}body.light-theme .onboarding-right input:focus{background-color:#fff;border-color:var(--accent)}.onboarding-row{display:flex;gap:14px}.preload-cards{display:flex;flex-direction:column;gap:14px}.preload-card{display:flex;align-items:center;gap:16px;padding:20px;border:2px solid var(--border);border-radius:14px;cursor:pointer;transition:all .25s;position:relative}.preload-card:hover{border-color:var(--accent);background:#00a8840d;transform:translateY(-2px);box-shadow:0 4px 16px #0003}.preload-card.selected{border-color:var(--accent);background:#00a8841a}.preload-card-icon{width:48px;height:48px;border-radius:12px;background:#00a88426;color:var(--accent);display:flex;align-items:center;justify-content:center;flex-shrink:0}.preload-card-body h4{font-size:15px;font-weight:700;margin-bottom:4px;color:var(--text-primary)}.preload-card-body p{font-size:13px;color:var(--text-secondary)}.preload-card-detail{font-size:11px;color:var(--text-secondary);opacity:.8}body.light-theme .preload-card-detail{opacity:1}.preload-card-check{position:absolute;top:12px;right:12px;width:28px;height:28px;border-radius:50%;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center}.summary-section{margin-bottom:24px;padding:20px;background:var(--bg-primary);border-radius:12px;border:1px solid var(--border)}body.light-theme .summary-section{background:#f8fafc;border-color:#0000001a}.summary-section h4{font-size:13px;font-weight:600;margin-bottom:14px;display:flex;align-items:center;gap:8px;color:var(--accent)}.summary-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.summary-grid>div{display:flex;flex-direction:column;gap:2px}.summary-grid span{font-size:11px;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;font-weight:600;opacity:.7}body.light-theme .summary-grid span{opacity:1;color:#333}.summary-grid strong{font-size:14px;font-weight:700;color:var(--text-primary)}body.light-theme .summary-grid strong{color:#000}.success-checkmarks{display:flex;flex-direction:column;gap:16px;margin-bottom:20px}.success-item{display:flex;align-items:center;gap:12px;font-size:15px;color:var(--accent);padding:14px 20px;background:#00a88414;border-radius:12px;border:1px solid rgba(0,168,132,.2);animation:fadeIn .5s ease-out;font-weight:500}body.light-theme .success-item{color:#0b141a;background:#00a8841f}.success-item:nth-child(2){animation-delay:.15s}.success-item:nth-child(3){animation-delay:.3s}.onboarding-actions{display:flex;align-items:center;gap:12px;margin-top:28px;padding-top:20px;border-top:1px solid var(--border)}.onboarding-error{color:var(--danger);font-size:13px;padding:10px 16px;background:#ea43351a;border:1px solid rgba(234,67,53,.2);border-radius:10px;margin-bottom:20px}.spin{animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.toast{position:fixed;bottom:20px;left:50%;transform:translate(-50%);color:#fff;padding:10px 20px;border-radius:8px;z-index:99999;box-shadow:0 4px 12px #0000004d;animation:fadeIn .3s ease-out;display:flex;align-items:center;gap:15px}.tiptap,.help-drawer-content,.article-content-box,.help-drawer-content *,.article-content-box *{word-break:break-word;overflow-wrap:break-word;word-wrap:break-word}.kb-view{width:100%;box-sizing:border-box}